Real People Impact · Value Model

Put a number on the Real People Impact of your agent.

RPI is the north star: value measured in what changes for real people. This estimator frames an agent initiative across the three ways it creates that value — revenue uplift, cost takeout, and capacity given back to your people — then returns an executive-ready ROI.

Revenue uplift

More throughput, higher conversion, faster cycles — top-line growth the agent enables.

Cost takeout

Deflected work, less rework, retired spend — cost the agent removes from the run rate.

Capacity for people

Hours handed back to human workers — time redeployed to higher-value work, not headcount cuts.

Inputs

Model the initiative

Fill in what you know — leave anything that doesn't apply at zero. Conservative inputs make a more defensible case.

Setup

Organization

Your name & role

Initiative name

Capacity created for people

The core of RPI — time given back to your workforce.

People in scope

Workers the agent assists.

Hours reclaimed / person / week

Time saved on work the agent absorbs.

Fully-loaded cost / hour

Salary + overhead per hour.

Working weeks / year

Cost takeout

Cost removed from the run rate — deflection plus any direct reductions.

Annual interaction volume

Cases, tickets, requests / year.

Auto-resolution / deflection

Share the agent handles end-to-end.

Cost per interaction

Loaded cost to handle one today.

Other direct annual cost reduction

Retired tooling, rework, etc.

Revenue uplift

Top-line the agent enables — keep it to revenue you can credibly attribute.

Revenue influenced by this workflow / year

Pipeline or revenue the agent touches.

Expected uplift

Conservative conversion/throughput gain.

Investment & adoption

One-time build cost

Annual run cost

Licenses, platform, support.

Year-1 adoption / realization

Share of value realized in year one.

Enter at least some capacity, cost, or revenue inputs to produce an estimate.